Good to know
Planning is half the fun
The excitement of planning a holiday marks the beginning of a time filled with the joy of anticipation. To make sure that you don’t meet with any unexpected surprises when you get here, we have put together a list of important information for you.
- Visitor’s tax € 3,50
- Check-in: from 2 to 7 pm; Check out: from 8 to 10 am
- Methods of payment: Cash, credit card, bank card, bank cheques; We do not accept American Express or Diners Club
- All rooms are no-smoking
- Quoted rates are based on Saturday arrival and departure.
- In the case of last-minute bookings, we request that you confirm your booking immediately through payment of your deposit by credit card.
- Single occupancy of double bedroom: 40% surcharge
- Don’t want dinner? Let us know the day before. We credit €8 per person if dinner is cancelled in good time. If you do not want breakfast, please let us know the evening before. In this case, we credit €6 per person.
- A room reservation is confirmed as soon as we receive your deposit!
In the case of cancellations:
• 60 days or over before your scheduled date of arrival, no cancellation fees are charged.
• Up to 30 days before your scheduled date of arrival, 40 % of your total booking fee is charged.
• Up to one week before arrival, 70% of your total booking fee is charged.
• From 7 days before your scheduled date of arrival, 90% of your total booking fee is charged.
• In the case of late arrivals or early departures, 100% of your total booking fee is charged.
- Small children from 0 to 2.99 years old > 85 % discount on booking rates if sleeping in 3rd or 4th bed.
- Children from 3 to 5.99 years old > 50 % discount on booking rates if sleeping in 3rd or 4th bed.
- Children from 6 to 9.99 years old > 40 % discount on booking rates if sleeping in 3rd or 4th bed.
- Children 10 years old and over > 20% discount on booking rates if sleeping in 3rd or 4th bed.
- If two children sleep in a separate bedroom, the full rate for the room applies.
- Dogs are accepted only on request.
- We charge € 30 per day (food not included) for your four-legged friend.
- Please bring your own blanket and/or basket.
- Only 1 dog is permitted per room.
- Dogs are not allowed in the room categories Garden, Edelweiss, Sella, Brunelle Suite and Plattkofel Suite.
- Dog are not allowed on the sunbathing lawn or in the spa area.
- There are tables for guests with dogs in the dining room. These tables must be reserved at the time of booking.